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Serbia: Face to Face Fundraising: Back-end Support

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Organization: UN Children's Fund
Country: Serbia
Closing date: 14 Mar 2019

UNICEF in Serbia is seeking a qualified candidate to provide administrative support to Face to Face Fundraising team. Duration of the assignment is from March to December 2019.

Purpose of the Assignment:

According to the 2018-2021 Private Sector Plan for Serbia, growth of pledge income represents a strategic focus. Within pledge activities throughout 2014-2016 programme, Face-to-Face fundraising has been identified as a central technique for pledge acquisition and therefore the office plans to expand this activity during the next period.

Back-end support for face to face administration is required to secure administrative and logistics task that relate to welcome calling of new pledge donors, completion of missing data of the incomplete application forms, uploading donors’ data in donors file and donor perfect, production of fundraiser/team leader/manager performance reports.

Work Assignment Overview:

Task 1: Daily collecting of F2F reports from Team Leaders and recording them.

Task 2: Regular upload of donors’ data based on the completed pledge application forms.

Task 3: Conduct welcome call with newly recruited donors and ensure effective and efficient communication with newly recruited pledge donors.

Task 4: Produce Fundraiser/team leader/manager performance reports.

Task 5: Telemarketing to donors for completion of missing data from the pledge application form.

Task 6: Collecting data for all f2f potential donors and telemarketing conversion to pledge.

Deliverables:

Monthly reports to include the following data:

  • # of completed data in the application forms
  • # of pledge donors entered in the donors file
  • # of welcome calls conducted
  • Knowledge/Expertise/Skills required:

  • High school degree
  • Three years of progressive and measurable proven experience in customer relations, administration, data entry
  • Ability to analyse data and apply technical expertise
  • Excellent written, oral and interpersonal skills
  • How to apply:

    The application must include a financial proposal in RSD as a separate document, providing the following information:

  • Daily rate (all costs to be included e.g. health insurance, pension, usage of mobile phone).
  • Deadline for applying: 14 March 2019

    Important note: Incomplete applications will not be taken into consideration.

    Only short-listed candidates will be contacted. UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities to apply.


    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=520240


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